A world-class corporate culture

A world-class corporate culture

Harken employees passionate about sailing, people.
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Little decisions, big results

Little decisions, big results

Be aware of their potential impact.
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Befriend mistakes

Befriend mistakes

Turn error into advantage.
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How to form beneficial strategic partnerships

How to form beneficial strategic partnerships

SCORE recommends steps to success.
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Every employee contributes to your customers’ experience

Every employee contributes to your customers’ experience

To bring about a culture that works synergistically to create an extraordinary customer experience, we must answer the two questions all customers subconsciously ask: “What’s in it ...
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The operations plan

The operations plan

Operations management is not the most glamorous function of your business, but having an operations plan is critical to the success of a well-structured business organization. Whether ...
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Be prepared for whatever could go wrong

Be prepared for whatever could go wrong

[caption id="attachment_320967" align="alignleft" width="200"] Risk management[/caption] As I’m writing this, I’m in the middle of a systems crash at my consulting firm. Despite ...
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How to manage business credit

How to manage business credit

Managing the books is an important part of running a business. With attention to a few details, an owner can ensure the business’ credit is in excellent shape. The U.S. Small Business ...
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Grow your managers

Grow your managers

Creating a leadership development process isn’t so hard if you know what to do. That’s why so few companies don’t have a legitimate one, even though they say they do. “Yes, we ...
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Do the right thing

Do the right thing

“While driving your car, are you concerned that your airbag will work properly? Will it get the advertised miles per gallon and meet Environmental Protection Agency standards? Until a ...
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Get your employees to work smart, not hard

Get your employees to work smart, not hard

You’ve heard the drill: “We are not making our goals this quarter, so we need to …!” The pressure felt at the top can often cause the senior executive team to dictate direction ...
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Wierman named president of Ixonia Bank

Wierman named president of Ixonia Bank

Westrope takes on chairman role.
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