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BizTimes Marketing+PR

Wednesday, February 17, 2010

Getting in on the Social Media Conversation

By Curtis Gorrell, Bader Rutter & Associates, www.baderrutter.com

Studies show that B2B companies in the U.S. aren’t taking full advantage of the benefits of social media, largely viewing it as another delivery medium for advertising rather than a forum for creating a dialogue with customers.

A recent study conducted by Bader Rutter & Associates and the Business Branding Network (BBN), an international network of independent advertising agencies, confirms this also is the case globally. The survey results — with responses from more than 100 companies in seven countries, including the United States, France and the United Kingdom — show that while 60 percent of respondents use social media to communicate information about their brands or drive traffic to their Web sites, fewer see opportunities beyond that. Just 38 percent utilize social media to collect customer feedback and only 15 percent view it as a way to identify new product concepts.

However, things are changing — quickly. While only one-third of B2B marketers surveyed have launched video and content-sharing platforms, or communicate directly with customers via blogs and other social media platforms, nearly 60 percent say they will be using these tools by the end of 2010.

Many organizations are now staffing for future social media efforts and plan to connect with their customers via social media, but are unsure how to begin.

Prescription for success
The following is a list of five thought starters to consider when developing a social media program:

1. Clearly articulate how social media will benefit you. Social media is more than just adding a “commenting” feature to a Web site. When used properly, social media allows for meaningful dialogue between a company and its customers. It opens the door for great insights that can lead to new innovations or enhanced customer service.

2. Listen to what customers are saying. Companies without a social media strategy are missing out on their customers’ conversations. Find out what your customers are saying, who the influential contributors are, and what outlets are being used. There are many listening tools available to help you analyze the conversations.

3. Plan for resources required to listen, respond and analyze. Social media programs need these resources to be successful. Make sure budgets and manpower are in place before you start. While most social media channels are free, it’s not uncommon to spend 20 hours per week monitoring and moderating a thriving online community.

4. Develop an engagement strategy. This will stem from listening exercises mentioned above. Once you know where your customers are, you can decide how to start talking with them. You need to seriously answer the question, “What value are we going to provide the audience?”

5. Set realistic targets. It takes time to mobilize a group of followers on a blog. While marketing programs seldom have a direct impact on revenue, social media can be very influential. The credibility that comes from the comments generated by the crowd can have a major impact on purchase decision. Improved customer satisfaction and customer service are just a few of the measurable ways to evaluate success.

After carefully considering each of these steps, you can successfully develop a social media strategy and engage in dialogue with your customers and sales force. It could prove to be an invaluable way of building your brand and your business, while improving your bottom line.

To get a copy of the Bader Rutter/BBN survey in its entirety, e-mail cgorrell@bader-rutter.com.

Is this really free? Google, Helping Small Business Do Business Better

By Kendra Hill, Alpha Source, Inc., www.alphasource.com

Most business owners know the name Google, but there is more to Google in the form of free and useful Google Applications (Apps).  Google Apps can be fun, creative and great for personal use, but there are also specific applications that can help small businesses work smarter and leverage the benefits of collaboration through information sharing.

After conversing with a couple of business owners, I learned that it was not necessarily common knowledge that Google supplied free applications to help small business communicate and do business.  I have written this article to share four Google Apps: Google Calendar, Google Docs, Google Reader, and Google Voice.  These four applications are a snapshot into the Google Apps available that can help small business owners become more effective and in some situations save money. 

Google Calendar

For those smaller businesses that do not have a Microsoft Exchange Server that connects Outlook calendars, the Google Calendar is a solution.  The Google Calendar can be customized to upload directly from Outlook, downloaded into Outlook and shared with multiple people.  It can be viewed online and via a mobile phone and is a great way to stay connected.  I currently use Google Calendar for the staff in the marketing department, so we can keep up with important dates relevant to our department. 

Google Docs

Google Docs consist of word processing, spreadsheet and presentation file formats.  Google Docs also offers a form format that can be used to create surveys or polls.  I use Google Docs when I want someone else to easily access, read and possibly edit a shared document at anytime.    Google Docs is a solution to incompatible software on computers and shows edits in real time.  Now Google has made it possible for users to share folders and upload documents of different types.  Businesses can share documents with their clients, sales reps, and team members, keeping it all stored in one location with the latest version accessible at anytime. 

Google Reader

Google Reader can help business professionals stay current and track the buzz about their industry.  Google Reader allows users to keep RSS Feeds in one location and find relevant RSS Feeds to subscribe to using the keyword search tool.  RSS stands for Real Simple Syndication and makes it easy to keep track of current and industry news.  If you are brand new to blogging and are looking for opportunities to comment on blogs or do research on other blogs, Google Reader can help you by keeping all of your research in one place for regular reviewing and updating. 

Google Voice

Google Voice is one of the coolest tools Google offers.  It is a great resource for entrepreneurs, small business owners and organizations to catch calls and access voicemails easily.  Google Voice can help with consolidating multiple phone numbers and call monitoring, which can improve voicemail response time.  Using Google Voice with your current number allows you to listen to voicemails via phone, computer, email, or text messages.  You can personalize your voicemail greetings dependent upon who calls or send certain callers directly to voicemail every time they call.  When you use Google Voice with a Google phone number, calls can be forwarded to multiple numbers (home, cell, work, team members, etc.) and based on the caller, the phone that rings can be customized.

Google boasts that more than 2 million businesses run Google Apps and thousands more sign up every day.  Will you be next?

Animation for Business Communicators: A New Generation of Creative Tools Lets You Move Customers by Putting Products in Motion

By Jeff Utschig, Saratoga Communications, www.saratogainc.com

Imagine freely moving around inside a compressor as big as a house, as you watch the inner workings of the massive machine compress natural gas pumped from beneath the floor of the North Sea.

The ability to do things like this (without hospitalization) is a testament to the power of today's computer-generated animation, which has itself been transformed from a costly add-on to a much more cost-effective way to tell a story.

In the past few years, animation has had a tremendous transforming effect for motion media companies and their clients.  Breakthroughs in technology make explaining abstract, detailed or inaccessible topics easy, using the clear, simple and visually compelling tools of the animator's art. A new generation of fast computers and powerful software... in the hands of computer-savvy design professionals...are bringing the costs of animation to the point where they can sometimes rival live action for affordability.

One of the biggest spurs to animation's growth has been the explosion in the availability of source material. Most of our clients' manufactured products are designed on CAD programs, whose files import into today's animation software packages.  Plus many of the generic items animators seek out (like homes, cars or cityscapes) exist as object files that are ready for importing. Where early animators spent hours of painstaking work animating backgrounds and basic shapes, today's animation pros simply call upon off-the-shelf animation elements. The result is impressive visuals in a fraction of the former time.

All these innovations make a huge change in the creative process for motion media companies and their clients. A scriptwriter's discipline once forced them to limit their imagination to whatever a video camera could shoot. Today's creative designers can afford to let their thoughts run wild.  While there is clearly no substitute for real live video, blending animation and rolling footage is now financially within reason.

The popularity of Flash video has been another step forward for today's recession-ravaged video budgets. The universally viewable format of Adobe Flash makes impressive video graphics possible for a client with little more than a handful of still images and an audio track. This means a client who once limped along with static Web pages can now impress their Website visitors with very effective top-quality motion graphics.  There are even ways to incorporate animations within PowerPoint, for a double whammy at your next client presentation.

While much has changed in terms of capabilities and budgets, one aspect of animation is the same now as it was in Disney's day. There is still no substitute for the creative eye and skillful hand of a talented animator. Authoring great programs may no longer call for tens-of-thousands of dollars in software and rendering farms of computer processing power, but there's still no substitute for a trained creative professional. Their knowledge of color, movement and style define the difference between an average visual and one with impact.

At the end of the day, creative solutions are what keep professional communication companies in the forefront of the constantly changing animation industry. Almost anybody can now afford to buy the digital equivalent of paints and a brush, but it takes the experience and the soul of a trained, inspired artist to create an enduring masterpiece of communication.

To see some samples of BtoB animations, visit www.saratogainc.com.

Manage Your Brand More Effectively with Print-on-Demand

By Brian Kohlmann, The Printery, www.printerywi.com

If you are among the many companies that print large quantities of brochures, envelopes, business cards and other materials in order to get a lower rate only to destroy a large portion of it down the line, you are not alone. 

Print Model of the Past

The print model of the past relied on larger than necessary purchases to drive the cost per piece of a particular item to the lowest point possible.  Although the initial print spend was manageable, the “total cost of ownership” was never recognized.  For example, when you print 10,000 brochures and then inventory them for a period of time – it costs money.  When you throw out those brochures due to obsolescence – it costs money.  In the long run, what you thought was a good deal ends up not being so.

Print-on-Demand

Enter the concept of print-on-demand (POD).  By utilizing a web-to-print tool – often referred to as a store-front (think Amazon.com) companies are able to better manage not only their brand, but their print spending as well.  This tool makes it easy for you to purchase only the items you need in the quantities you need, only when you need them.  Working through a web-to-print system allows you the opportunity to better manage your print and marketing spend as well as the “total cost of ownership” of your projects.  Now more than ever, every penny saved is critical.  Why waste when you can be smart with your money.

The concept is easy to follow.  Once the web-to-print system is in place, you log in like you would any “shopping” Web site.  You place your orders for brochures, business cards, letterhead, coffee mugs, etc…, proof and approve the order in real time, and then check out.  Your order is printed and fulfilled by the printing company hooked to the back end of the system.  They then drop the finished goods into the FedEx or UPS system for delivery.  There is little to no inventory, obsolescence becomes a thing of the past, your brand “look” remains consistent, the accounting function is streamlined, and most importantly everything is tracked in a reportable form for your review.

How to Get Started

So, how do you know if a web-to-print system is right for your company and how do you get started?  Well, look at it this way – if you have branches, divisions, or franchise locations across the country or across the globe – a web-to-print system is a great way to manage your marketing communications resources.  If you have a company with a large number of employees in need of business cards or other stationary products, a web-to-print system might be the way to go.  If you are a company that prints large quantities of material only to keep the cost down, then ends up destroying a large portion of that inventory, a POD solution may be an appropriate way to cut costs.

As for getting started – many of the printing companies in the area have made the investment in the infrastructure and technology necessary to implement print-on-demand store-fronts.  If you want to know if web-to-print is right for your company, contact them and ask for a consultation.  Here are some things the sales representative will need to know to get started:

•    Number of people, divisions, or distributors who will use the site

•    Your current marketing communication spend

•    Type of products you order on a regular basis

•    How much product you inventory or have destroyed in the last year

•    What quantity of product is truly needed

In the end, this technology isn’t for every company, but if the circumstances are right, the money saved can be significant.

Event Calendar

  • Tuesday, Feb. 23, Think Tank Live! Milwaukee 2010, Search and Social Media Summit at the Country Springs Hotel, 2810 Golf Road, Waukesha from 8 a.m. to 5 p.m. Speakers include an array of experienced digital marketing professionals from the Milwaukee and Chicago areas who can provide content rich programs that are useful for today’s business leaders, marketers, and communications specialists. The seminar will focus on educating people on how to utilize the internet and social media for strategic business and marketing goals. Cost to attend is $225 until Feb. 18 and $275 at the door. For more information or to register visit the IM Think Tank website at http://www.thinktanklive.com.
  • Tuesday, Feb. 23 A.B.L.E South will present a LinkedIn training seminar at the Knights of Columbus building, 3200 S. 103rd St, beginning at 1 p.m. Wayne Breitbarth, president of M&M Office Interiors will present at the event. Cost to attend is $10 for A.B.L.E South members and $20 for non members. To register call the UWM School of continuing education at 414-227-3098.
  • Wednesday, March 3 DeWitt Ross & Stevens will present The Facebook Frenzy: How to Deal with Your Employees’ Newest On-the-Clock Pastime at the Brookfield Suites Hotel, 1200 S. Moorland Road, from 7:30 to 9 a.m. Mindy Rowland and Michele Perreault from DeWitt Ross & Stevens will present. This presentation will provide guidance on how to deal with employees’ use of Facebook and other networking sites, including advice on drafting comprehensive policies and appropriate discipline methods to ensure no repeat offenders. We will also address the trend toward shutting down Facebook and twitter access at work as a potential solution, as well as touching upon how employers can use Facebook and similar sites to your advantage. The seminar is part of an ongoing series of seminars called HR Roundtable. To register for the free Brookfield seminar, go to www.dewittross.com and register under Events or send an e-mail to hrroundtable@dewittross.com or call 608-252-9330
  • Thursday, April 8 Marquette University and Comet Branding team up to offer PR+Social Media Summit at Marquette University Alumni Memorial Union from 8 a.m. to 4:45 p.m. The one day summit will focus on the convergence of strategic communications and social media.The exact topics for the event have not yet been decided but it will include speakers from companies like IBM, BlendTec/Will it Blend, Jockey International, Trek Bicycles, Marcus Hotels & Resorts, PitchEngine.com, Big Shoes Network, Lightburn, Radio Milwaukee, and Radian 6. Cost to attend the event is $75 for professionals and $10 for students with a valid ID. All post-expense proceeds from the event will go towards a scholarship for Marquette’s PRSSA chapter. A post event Tweetup will also be hosted by Clear at the Intercontinental Hotel Milwaukee. For more information about the event visit www.prsmsummit.com or follow the event on Twitter at Twitter.com/prsmsummit or using the Twitter Hashtag #prsms.
  • Thursday, April 29 The Annual BMA Bell Awards Ceremony will take place at the Bell Lounge at Potawatomi Bingo & Casino beginning at 5 p.m. For more information or to register for the event visit bmabellawards.com

 


Sarah Zwicky Kari Atkinson BizTimes Marketing+PR is a joint effort of BizTimes Media and the Milwaukee chapter of Business Marketing Association (BMA) to provide valuable advice, tips, tricks, trends and strategy in the areas of public relations and marketing to the leaders of southeastern Wisconsin companies. Expert articles are submitted by local BMA members for the benefit of BizTimes readers. For more information about BMA visit www.bma-milwaukee.org or contact Kari Atkinson of Johnson Controls Inc. at Kari.R.Atkinson@jci.com or Sarah Zwicky of Johnson Controls Inc. at Sarah.Zwicky@jci.com.

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