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Home > BizTimes Daily > Archives > November 24, 2008
Midwest Airlines again tops Zagat survey for service
Published November 24, 2008 - BizTimes Daily
The 2008 Zagat Airline Survey has rated based Midwest Airlines No. 1 in overall quality for mid-sized U.S. economy service for the seventh consecutive year, even though the Oak Creek-based has cut its routes and laid off many of its pilots and flight attendants.
The 2008 survey covers passengers on 17 domestic and 68 international airlines. It reflects the input of 9,950 frequent flyers and travel professionals who rate each airline for its comfort, food, service, Web site and timeliness.
Each surveyor took an average of 16.3 flights per year, for a total of 162,000 annual trips; 62 percent were for business and 38 percent for leisure.
Midwest scored 22 on the Zagat 30-point scale, followed by Virgin America (21), Hawaiian Airlines (17), Alaska Airlines (16) and Frontier Airlines (15).
"It is an honor to again be named No. 1 in the prestigious Zagat Survey," said Timothy Hoeksema, chairman and chief executive officer of Midwest Airlines. "This award is truly a reflection of our employees' commitment to providing a superior travel experience. Passengers know that our comfortable cabins and seating, onboard food, and outstanding customer service mean they will receive 'The best care in the air' when they fly with us."
In September, Midwest topped the Business Travel Awards poll conducted by Condé Nast Traveler magazine, placing first in the single-class domestic airline category.
